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Terms of Service

Effective June 9, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and LocalLeadSignal LLC (“LocalLeadSignal,” “we,” “us,” or “our”), governing your access to and use of the LocalLeadSignal platform at localleadsignal.com and all associated services (collectively, the “Platform”).

By creating an account, subscribing to any service tier, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy, each of which is incorporated herein by reference.

If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have authority to bind that entity, and “you” throughout these Terms refers to that entity. If you do not agree to these Terms, do not use the Platform.

2. Service Description

LocalLeadSignal provides AI-powered local marketing technology and managed marketing services to US-based small and medium-sized businesses. The Platform’s service tiers, prices, and included features (which may include automated content generation, local listings management, audit and analytics reporting, review monitoring and response drafting, citation management, and email and newsletter generation, and related capabilities) are described on the pricing page of the Platform’s website and may be updated from time to time per Section 4.5 (Price Changes) and Section 18 (Changes to These Terms). Material reductions to a tier’s feature set will be communicated at least 30 days in advance.

LocalLeadSignal is a marketing technology platform only. The Platform does not practice medicine, law, accounting, financial advising, or any other regulated profession, and does not provide legal, compliance, medical, tax, financial, or regulatory advice. See Section 6 (Professional Responsibility and No Professional Advice).

3. Account Registration and Eligibility

To use the Platform, you must:

  • Be at least 18 years of age
  • Be a legal resident or entity incorporated in the United States
  • Provide accurate, current, and complete registration information
  • Maintain the security of your account credentials and notify us immediately of any unauthorized access
  • Operate a legitimate business with an active Google Business Profile or the intent to establish one

We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion, including for accounts that provide false information, violate these Terms, or engage in fraudulent activity.

4. Subscription, Billing, and Payment

4.1 Subscription Terms

LocalLeadSignal subscriptions are billed on a monthly basis, in advance, on the anniversary of your subscription start date. Subscriptions automatically renew each month unless cancelled in accordance with Section 4.3. Annual prepaid plans, where offered, are billed in advance for the full term; prepaid amounts are non-refundable, but your account remains active through the end of the prepaid period.

4.2 Payment

All payments are processed by our third-party payment processor. By providing payment information, you authorize LocalLeadSignal to charge your payment method for the applicable subscription fee each billing period. You represent that you are authorized to use the payment method provided. We accept major credit and debit cards as supported by our payment processor. All fees are in US dollars.

4.3 Cancellation

You may cancel your subscription at any time through your account dashboard or by emailing support@localleadsignal.com. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Platform through the end of the period for which you have paid.

4.4 Refund Policy

All fees are non-refundable. We do not issue refunds or credits for partial months of service, unused features, or service disruptions caused by third-party providers (e.g., Google API outages). If you experience a service failure caused directly by LocalLeadSignal, contact support@localleadsignal.com and we will evaluate the situation in good faith.

4.5 Price Changes

We reserve the right to change subscription pricing. Price increases will be communicated at least 30 days before they take effect and will not apply until your next renewal cycle. Continued use of the Platform after the effective date constitutes acceptance of the new pricing.

4.6 Failed Payments

If a payment fails, we will follow our standard dunning process via our payment processor and notify you by email of failed attempts. If payment cannot be successfully collected, your account may be suspended until payment is received.

5. Customer Responsibilities and Obligations

5.1 Accurate Information

You agree to provide and maintain accurate, current, and complete information about your business, including:

  • Business name, address, phone number, website, and service categories
  • Google Business Profile ownership and any pending ownership disputes
  • Any changes to your business that materially affect the accuracy of published content (e.g., new services, changed hours, location changes, change of ownership, or suspension or loss of a professional license)

5.2 Google Business Profile and Connected-Account Access

To deliver GBP management and related services, you must authorize LocalLeadSignal to access your Google Business Profile and other connected accounts (such as Google Search Console, Google Analytics, content management systems, listings platforms, and professional or social networking accounts) via OAuth or comparable authorization. By granting this access, you confirm that you are the verified owner or authorized manager of each connected account and that granting access does not violate any agreement you have with the underlying provider or any third party.

You may revoke this access at any time through the relevant provider’s settings or your dashboard, which will prevent us from delivering the dependent services. Revocation of access does not entitle you to a refund.

5.3 Content Publication and Review Settings

By default, AI-generated content that does not require professional review is published automatically on your behalf at your tier’s cadence, and we notify you by email each time content is published. By leaving automatic publication enabled (the default setting), you acknowledge and agree that:

  • You assume all risk associated with automated publication;
  • Any content published automatically is deemed reviewed and approved by you at the time of publication, to the same effect as if you had manually approved it;
  • You accept full responsibility for all content published to your Google Business Profile, website, email list, and any connected platform;
  • You have reviewed and accepted the AI Content Disclaimer in Section 5.7 and the Customer Review Requirement in Section 5.8; and
  • You waive any claim against LocalLeadSignal arising from automatically published content, except to the extent such claim is caused by LocalLeadSignal’s gross negligence or willful misconduct.

You may switch to review-before-publication at any time by enabling the “I want to review before publish” setting in your blog/content settings. When that setting is enabled, AI-generated content is held in your approval dashboard, we notify you by email that items are awaiting your review, and the content is published only after you approve it.

Regardless of your setting, content classified as requiring professional review (including clinical, legal, financial, or other regulated-profession content) is always held for your approval and is never published automatically. Medical, legal, financial, and other regulated-profession customers are responsible for reviewing all such content before approving it, and are strongly advised to maintain their own compliance review process.

5.4 Compliance with Professional and Industry Regulations

You are solely responsible for ensuring that all marketing content published through the Platform complies with regulations applicable to your industry, including:

  • Healthcare providers: FTC advertising guidelines, state medical board advertising rules, and HIPAA where applicable
  • Law firms: applicable state bar rules of professional conduct governing attorney advertising, including unauthorized-practice-of-law (UPL) regulations
  • Financial and tax professionals: SEC, FINRA, state securities and insurance regulators, IRS Circular 230, and other applicable advertising and conduct rules
  • All customers: the CAN-SPAM Act and, where applicable, the Telephone Consumer Protection Act (TCPA), for marketing communications; FTC endorsement and testimonial guidelines; and applicable state consumer-protection laws

LocalLeadSignal provides tools and content but does not provide legal, compliance, or regulatory advice. Consult a qualified professional for compliance guidance specific to your industry. See Section 6.

5.5 HIPAA and Healthcare Prohibitions

LocalLeadSignal is not a HIPAA Business Associate, does not execute Business Associate Agreements (BAAs), and is not configured to receive or process Protected Health Information (PHI). You are strictly prohibited from transmitting PHI to LocalLeadSignal through the Platform, in content prompts, in photo or video uploads, in support communications, or by any other means.

If you are a healthcare provider or covered entity, you acknowledge that you use the Platform at your own risk and remain at all times the sole data controller for any information you submit. If you upload or transmit PHI to the Platform, you acknowledge that you are in material breach of this Agreement, and you agree to (i) indemnify, defend, and hold harmless LocalLeadSignal from any regulatory fines (including HHS or OCR penalties), claims, and reasonable legal fees arising from the exposure; and (ii) reimburse LocalLeadSignal for the reasonable, documented costs of purging the data, charged at our then-current incident-response rates. LocalLeadSignal disclaims all liability for downstream compliance failures resulting from your unauthorized data uploads, except to the extent caused by LocalLeadSignal’s gross negligence or willful misconduct. The customer’s licensed practitioner of record retains sole professional liability for all marketing content published under their name.

5.6 Content Management System and Connected-Account Credentials (Path C Publishing)

For automated publishing to content management systems and other professional platforms that do not expose a public OAuth flow (“Path C” publishing, e.g., certain franchise WordPress installations, Webflow projects with private API keys, Squarespace operator credentials), you may choose to provide LocalLeadSignal with the credentials required for automated publishing.

You authorize LocalLeadSignal to store and use those credentials solely for automated publishing on your behalf. Credentials are stored encrypted at rest in our secrets-management system. You acknowledge the security risks inherent in storing such credentials and release LocalLeadSignal from liability for credential compromise, unauthorized access, or breaches affecting your underlying systems, except to the extent caused by LocalLeadSignal’s gross negligence or willful misconduct. You may revoke access at any time from your dashboard. You represent that you are authorized to share these credentials with LocalLeadSignal under your agreements with the underlying platform and any applicable franchise or employer policy.

5.7 AI-Generated Content Disclaimer; AI Hallucination Waiver

Content delivered through LocalLeadSignal is generated by artificial intelligence and must be reviewed by you before publication.

LocalLeadSignal uses large language model and other AI technology to generate marketing content, including blog posts, local listings updates, review-response drafts, email and newsletter content, and, where offered, generated or edited imagery. You acknowledge and agree that:

  • AI systems may generate content that is inaccurate, misleading, incomplete, outdated, biased, or inappropriate, and may produce content that sounds confident but is factually incorrect (a phenomenon commonly called “hallucination”);
  • AI-generated content may not accurately reflect your business, services, credentials, or professional standards;
  • Content generated for regulated industries such as healthcare, law, and finance may contain statements that require professional review before publication;
  • You accept full responsibility for verifying the accuracy, completeness, and legality of all AI-generated content before publication or use; and
  • LocalLeadSignal shall not be responsible for any claim arising from reliance upon, or publication of, AI-generated output, except to the extent caused by LocalLeadSignal’s gross negligence or willful misconduct.

Because non-regulated content is published automatically by default (Section 5.3), you are responsible for reviewing published content promptly and for enabling review-before-publication if you wish to approve content in advance. We strongly recommend that all customers, particularly those in medical, legal, and financial services, review AI-generated content before it is published.

5.8 Customer Review Requirement

Customer acknowledges that content generated by the Platform is created automatically using artificial intelligence systems. Customer is solely responsible for reviewing, validating, approving, and ensuring the compliance of all content prior to publication or use, including where content is published automatically under the Customer’s publication settings (in which case approval is deemed given at the time of publication under Section 5.3).

LocalLeadSignal shall have no liability for inaccuracies, omissions, regulatory violations, professional-misconduct or malpractice claims, disciplinary actions, fines, penalties, or damages arising from Customer’s failure to review and verify generated content prior to publication, except to the extent caused by LocalLeadSignal’s gross negligence or willful misconduct.

5.9 No Guarantee of Results

Local marketing outcomes depend on many factors outside LocalLeadSignal’s control, including but not limited to: search and AI-engine ranking algorithms, which change frequently and without notice; the competitive landscape in your local market; the quality and completeness of your Google Business Profile prior to using the service; your customer review volume and ratings; seasonality and changes in local consumer demand; and changes to your business information, hours, or service offerings.

LocalLeadSignal does not guarantee specific outcomes, including but not limited to improvement in search or maps ranking, increases in website traffic, increases in phone calls or leads, new customer acquisition, appearance in or favorable treatment by any AI search engine, or revenue growth. Any case studies, performance data, or results described on our website or marketing materials represent individual examples and are not typical of all customers. We commit to delivering high-quality, consistent marketing content on your behalf. We do not commit to specific ranking positions or business outcomes.

6. Professional Responsibility and No Professional Advice

Customer acknowledges that LocalLeadSignal is a marketing technology platform only and does not practice medicine, law, accounting, financial advising, or any other regulated profession.

Customer is solely responsible for reviewing, approving, and ensuring the compliance of all content, communications, advertisements, listings, and website materials generated, published, or distributed through the Platform. LocalLeadSignal does not provide, and nothing on the Platform constitutes, legal advice, compliance advice, medical advice, healthcare-compliance services, HIPAA consulting, attorney-advertising review, tax advice, financial advice, or regulatory guidance. Any information provided through the Platform is for general informational purposes only and should not be relied upon as legal, compliance, medical, tax, or financial advice.

To the maximum extent permitted by applicable law, LocalLeadSignal shall have no responsibility or liability for professional-misconduct claims, malpractice claims, licensing violations, disciplinary actions, regulatory investigations, board complaints, bar inquiries, or professional liability of any kind arising from Customer’s use of the Platform, except to the extent caused by LocalLeadSignal’s gross negligence or willful misconduct.

7. Customer Representations and Warranties

Customer represents and warrants, on a continuing basis, that:

  • All information Customer provides to the Platform is accurate, current, and complete;
  • Customer owns or has all necessary rights, licenses, and consents to all content, business information, logos, photographs, videos, and other materials Customer submits to the Platform, including the written consent of any identifiable individual appearing in any image or recording, and any model or likeness releases required for the generation, editing, or publication of such imagery;
  • Customer has the authority to grant the account and platform access described in these Terms;
  • Customer’s use of the Platform, and all content published through it, complies with all applicable laws and with the professional-responsibility and advertising rules of Customer’s industry; and
  • Customer will not submit Protected Health Information, confidential client files, attorney-client privileged communications, financial-account credentials, tax returns, or other restricted information prohibited by the Acceptable Use Policy.

Breach of any of these representations and warranties is a material breach of these Terms.

8. Intellectual Property

8.1 Platform Ownership

LocalLeadSignal and its licensors own all rights, title, and interest in and to the Platform, including all software, AI models, agent logic, workflow designs, user interfaces, trademarks, and documentation. Nothing in these Terms transfers any ownership interest in the Platform to you.

8.2 Your Business Data

You retain all rights to your business information, including your business name, logo, service descriptions, photographs, and customer lists that you provide to us. You grant LocalLeadSignal a limited, non-exclusive, worldwide license to use, reproduce, modify, and process your business data and content solely to deliver the services described herein, including to generate, publish, and distribute marketing content to your website and the connected platforms and listings directories you have authorized, on your behalf.

8.3 AI-Generated Content

Marketing content generated by LocalLeadSignal on your behalf (blog posts, GBP posts, email newsletters, and similar) is licensed to you for use in connection with your business. Upon payment of applicable fees, you own the content generated for and published to your business. LocalLeadSignal retains the right to use anonymized, aggregated content and usage data to improve AI model performance.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant LocalLeadSignal a perpetual, irrevocable, royalty-free license to use such feedback for any purpose, without any obligation to compensate you.

9. Acceptable Use

Your use of the Platform is governed by the Acceptable Use Policy, which is incorporated herein by reference. Violation of the Acceptable Use Policy is a material breach of these Terms and may result in suspension or termination under Section 12.

10. Third-Party Services and Platform Risk

The Platform integrates with and depends on third-party services for cloud infrastructure, AI processing, payments, browser automation, search and AI-search engines, and the local marketing and listings platforms on which your business is presented. Your use of these integrations is also governed by the respective third-party terms of service. LocalLeadSignal is not responsible for the practices, content, availability, or performance of third-party services.

Without limiting the foregoing, LocalLeadSignal is not responsible for, and disclaims all liability arising from, any of the following by Google, Apple, Microsoft, AI-search providers, listings directories, email providers, hosting providers, or any other third party: algorithm or ranking changes; account suspensions, restrictions, or terminations; profile, listing, review, or content removals; search-ranking or AI-visibility fluctuations; API changes, rate limits, deprecations, or restrictions; service interruptions or outages; and changes to third-party policies, pricing, or terms. If a third-party platform suspends, limits, or removes your listing, account, or content, LocalLeadSignal cannot be held responsible for the resulting impact on your marketing program or for the continuity of services that depend on that platform.

11. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; or (c) is required to be disclosed by law.

12. Term and Termination

12.1 Term

These Terms are effective from the date you create an account and continue until terminated by either party.

12.2 Termination by You

You may terminate your account and subscription at any time in accordance with Section 4.3.

12.3 Termination by LocalLeadSignal

We may suspend or terminate your account immediately and without prior notice if you:

  • Breach any provision of these Terms or the Acceptable Use Policy
  • Fail to make payment for two or more consecutive billing periods
  • Use the Platform in a manner that creates legal or regulatory liability or material reputational risk for LocalLeadSignal
  • Are the subject of bankruptcy, insolvency, or similar proceedings

Upon termination, your right to access the Platform ceases immediately. We will retain your data for the periods specified in our Privacy Policy and make it available for export for 30 days following termination upon request.

13. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOCALLEADSIGNAL DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR SPECIFIC NEEDS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCALLEADSIGNAL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM.

WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCALLEADSIGNAL SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING ARISING FROM CONTENT PUBLISHED, COMMUNICATIONS SENT, OR BUSINESS CONDUCTED BY OR FOR YOU THROUGH THE PLATFORM: REGULATORY FINES OR GOVERNMENT PENALTIES; HIPAA PENALTIES; STATE BAR OR LICENSING-BOARD SANCTIONS; MALPRACTICE OR PROFESSIONAL-MISCONDUCT CLAIMS; LOSS OR SUSPENSION OF A PROFESSIONAL LICENSE; DISCIPLINARY OR REGULATORY PROCEEDINGS; REPUTATIONAL HARM; LOSS OF GOODWILL; OR LOST BUSINESS OPPORTUNITIES. THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING FROM LOCALLEADSIGNAL’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

LOCALLEADSIGNAL’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LOCALLEADSIGNAL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless LocalLeadSignal and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach of these Terms, your representations and warranties, or the Acceptable Use Policy;
  • Your use of the Platform in violation of applicable law or third-party rights;
  • Your content, advertisements, listings, photographs, and website materials, including AI-generated content you approved or that was published automatically under your publication settings;
  • The professional services you offer or provide, and any alleged malpractice or professional misconduct;
  • Healthcare-advertising violations, attorney-advertising violations, or financial/securities-advertising violations;
  • Alleged violations of HIPAA, the FTC Act, the CAN-SPAM Act, the TCPA, biometric-privacy or right-of-publicity laws, or state consumer-protection laws; and
  • Any claim by a third party (including any patient, client, customer, lead, employee, or individual depicted in your content) arising from your marketing content or business practices.

LocalLeadSignal will provide prompt notice of any claim subject to indemnification and may participate in the defense with counsel of its choosing. You may not settle any claim in a manner that imposes any obligation or admission on LocalLeadSignal without its prior written consent.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at legal@localleadsignal.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve disputes within 30 days.

16.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in St. Louis, Missouri, or by video conference. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND LOCALLEADSIGNAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address unauthorized access to the Platform.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict-of-law provisions. Subject to the arbitration provisions above, you consent to personal jurisdiction and venue in the state and federal courts located in St. Louis County, Missouri.

18. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated by email to your registered address and/or by prominent notice on the Platform at least 14 days before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. The current version of these Terms is always available at localleadsignal.com/terms.

19. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and LocalLeadSignal and supersede all prior agreements or understandings.
  • No Third-Party Beneficiaries: These Terms are for the sole benefit of you and LocalLeadSignal. No patient, client, consumer, lead, employee, or other third party is an intended beneficiary of these Terms.
  • Severability: If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
  • Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign your rights or obligations under these Terms without LocalLeadSignal’s prior written consent. LocalLeadSignal may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Notices: Notices to you will be sent to the email address on your account. Notices to us should be sent to legal@localleadsignal.com.
  • Force Majeure: LocalLeadSignal is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, government actions, or failures of third-party service providers.
  • Survival: Sections 5.4 through 5.9, 6, 7, 8, 10, 11, 13, 14, 15, 16, and 17 survive termination of these Terms.

20. Contact

LocalLeadSignal LLC

Email: contact@localleadsignal.com

Support: support@localleadsignal.com

Legal Notices: legal@localleadsignal.com

Website: localleadsignal.com

Mailing Address: 1713 Doris Walter Lane, Saint Charles, MO 63303